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Privacy Policy

Last updated: May 20, 2026

Top Hat Roofing ("we," "our," "us") respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.

Information we collect

Information you give us

When you fill out our Free Inspection form or contact us, we collect:

  • Your name
  • Phone number
  • Email address
  • Property address (street, city, state, ZIP)
  • The service you're interested in
  • Any message or details you share with us

Information collected automatically

When you visit our website, we automatically collect:

  • Usage data — pages visited, time on site, clicks, referring website, and similar analytics through Google Analytics 4
  • Device information — browser type, operating system, device type, screen size
  • Location data — general geographic area derived from your IP address (city/region level, not precise location)
  • Cookies — small files used for analytics and to remember preferences

How we use your information

We use the information you provide to:

  • Respond to your inquiry and schedule your free roof inspection
  • Provide quotes, estimates, and follow-up communication
  • Coordinate with your insurance company if you've requested help with a claim
  • Send occasional updates about our services (only if you've opted in)

We use automatically collected information to improve our website, understand visitor behavior, and measure how our marketing is working.

Who we share your information with

We do not sell your personal information. We share information only with parties that help us run our business:

  • Netlify — hosts our website and stores form submissions
  • Google — provides analytics (Google Analytics 4), maps, and search indexing
  • Calendly — used when you book a call through our scheduling link
  • Our roofing team — receives your inquiry to respond to it
  • Your insurance company or adjuster — only if you've asked us to coordinate a claim on your behalf

We may also disclose information if required by law (subpoena, court order, regulatory request).

Cookies and tracking

Our website uses cookies for analytics and basic functionality. You can disable cookies in your browser settings, though some parts of the site may not work as well. We use:

  • Google Analytics 4 — to understand how visitors use the site
  • Functional cookies — to remember your preferences during a visit

We do not use cookies for advertising retargeting or to track you across other websites.

Data retention

We keep form submissions and customer communication for as long as it's relevant for our business — typically up to 7 years for tax and warranty record purposes. Analytics data is retained per Google Analytics 4's default retention settings (up to 14 months for user-level data).

Your rights

If you live in Texas (or any other jurisdiction with applicable privacy law), you have the right to:

  • Request a copy of the personal information we have about you
  • Request that we correct inaccurate information
  • Request that we delete your information (subject to legal record-keeping requirements)
  • Opt out of any marketing communications

To exercise any of these rights, email us at inspections@tophatroofing.com.

Children's privacy

Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it.

Security

We take reasonable steps to protect your information, but no method of internet transmission or electronic storage is 100% secure. We can't guarantee absolute security, but we work with reputable providers (Netlify, Google) that maintain industry-standard security practices.

Third-party links

Our website may link to other websites (manufacturer sites, Google Business Profile, social media, etc.). We're not responsible for the privacy practices of those sites. When you click an external link, you're subject to that site's policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. For significant changes, we'll make the update more visible (e.g., a banner on our home page).

Contact us

Questions about this Privacy Policy or about your data?